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Help

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

PAYMENT

- We accept the following forms of payment
- PayPal
- Credit Card (Visa & MasterCard & American Express & Discover)

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area :
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 5 - 7 days
  • SHIPPING METHOD

    - The product will be sent the day after purchase.
    - Shipping in order list
    - We’ll give you Individually contact If there is Sold out or shipment delay.
    - Delivery period is 7-15 days ( Different from country)
    - Aliceeve video record whole process of packing and shipping.
      If there is any missed item, We’ll check video first and send you missed item again quickly.

    IMPORT DUTY & TAX

    - Import duties, taxes are not included in the item price or shipping fee.
    - These are buyer's responsibility. Please check your country's custom office to determine what these additional costs will be prior to buying.
    - We are not responsible and can't help you for any custom duty or import tax problem.

Returns & Exchanges

SIZE CHANGE POLICY

- After removing Tag/Label of item, Cannot be changed. Please check Size & Quality before removing Tag & Label
- We accept returns within 7 days after item is received.
- Please send message to our CS center or leave inforamtion on 1:1 CS board within 7days after item received.
- Shipping fee for Returning & Shipping fee for resending will be charged only.
- When return item, you should make sure it has never been used, altered and there aren't missing items.


* AFter using item in Animation festival or individual photo shooting can not be returned even item has Tag or within 7days.

Requirements
- Without removing Tag/Label
- Within 7 days after item received
- Never been used & No missing parts or altered item


REFUND POLICY

- After removing Tag/Label of item, Cannot be exchanged or money refunded. Please check Size & Quality before removing Tag & Label
- We accept returns within 7 days after item is received.
- Please send message to our CS center or leave inforamtion on 1:1 CS board within 7days after item received.

- The cost of product will be fully refunded. But the returning shipping fee & Paypal fee is not refundable.
- When return item, you should make sure it has never been used, altered and there aren't missing items.


* AFter using item in Animation festival or individual photo shooting can not be returned even item has Tag or within 7days.

Requirements
- Without removing Tag/Label
- Within 7 days after item received
- Never been used & No missing parts or altered item



COPYRIGHT 

- All rights are reserved in ALICEEVE CO.,Ltd
- You may never use all photo and contents without permission.
- May not be used for commercial, professional, or other for-profit purposes.
- Anyone who uses photo without permission is subject to legal penalty.


Copyright 2021 ALICEEVE Co.,Ltd All rights Reserved.





Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.



INSTAGRAM

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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